88% of people prefer on-hold messages with music than just music alone
16% - 20% of of those people who are put on-hold bought something additional becasue of the information they heard
34% of callers who hang up will not call back
Callers stay on the line up to 25% longer when listening to On Hold Messaging compared to silence, and up to 17% longer than when listening to a radio station
Executives spend 15 minutes a day, or 68 hours a year, on hold
